workshop pause — what to expect
We'll be closed for a short workshop upgrade. You can still order. Here's what changes.
1. Will my order be delayed?
Yes. Orders placed between 25 August and 8 September wait until we reopen. We start making flipbooks again on 8 September and work through them in the order they came in.
2. When will orders start shipping?
Dispatch starts 8 September. You'll get an email with tracking as soon as yours is with DHL.
3. Can I still order?
Yes. The site stays open. The extra wait is on our side, not DHL's.
4. Is express shipping available?
Yes. You can still pick express. DHL's 3-4 days start after we ship, once the workshop is open. Nothing leaves before 8 September.
5. What about returns?
Email support@videotoflip.com. We'll pick it up when we're back on 8 September. If a flipbook arrives damaged or wrong, we'll still make it right.
6. What if I received a faulty flipbook?
Email us with photos and your order number, same as usual. We'll handle it as soon as the workshop reopens.
7. Can I still pay with PayPal or cash on delivery?
PayPal stays. Cash on delivery for Serbia stays; delivery just waits until we're back.
8. Will I hear from you?
Yes — confirmation now, tracking when it ships. Replies to email and chat will be slower until 8 September.
9. Why is the workshop closed?
We're a small family workshop. We're using these days to upgrade the setup so we can make flipbooks a bit more smoothly when we're back.